Contact Csyte

Csyte is an appointment booking service — we are not a hospital and not a medical provider. If your question is about a diagnosis, a prescription or your treatment, the clinic you booked is the right people to ask; we cannot answer for them.

In an emergency, do not use this page. Call 112 or go to the nearest hospital. Nothing here is monitored for emergencies.

Bookings, payments and refunds

The fastest route is the Support page inside your account — it carries live chat and already knows which booking you are asking about, so nothing has to be described from memory.

If you cannot sign in, email support@csyte.com — include the phone number you booked with, and the date and clinic, so the booking can be found without a reply first.

What can be cancelled, and what comes back when you do, is set out in the Refund & Cancellation Policy.

Data protection and your rights

Download, correction, consent withdrawal and deletion are all available without asking anyone: they are self-service from your Account page, and deletion has its own page here. A Grievance Officer is being appointed under the Digital Personal Data Protection Act 2023; their name and contact address will be published here. Until then, send rights requests to support@csyte.com and they will be handled on the same statutory timelines.

Hospitals and clinics

If you run a clinic and want to list it, start at For hospitals, which explains what listing involves and what it costs.

The company

Registered company name and office address will be published here on completion of incorporation paperwork.

Many questions are already answered in the FAQ, and the Terms & Conditions are the agreement these pages summarise.